Operations Lead (Kenya)

Requirements

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
  
• Bachelor’s degree in business administration, Media Management, Operations, or related field (Master’s preferred).
  
• At least 7 years’ experience in a similar role.
  
• Proven experience with relevant compliance standards.
  
• Strong background in financial monitoring, reporting, and cost management.
  
• Excellent rapporteur, policy management, and cross-functional coordination skills.
  
• Strong analytical and problem-solving abilities.
  
• In-depth understanding of operational processes in a multi-platform media environment.
  
• Excellent organizational and project management skills.
  
• Strong communication, reporting, and stakeholder management ability.
  
• Proactive, detail-oriented, and results-driven.
  

• Develop and implement operational strategies that support organizational goals, efficiency, and sustainable growth across all departments.
  
• Streamline processes, standard operating procedures and operational workflows to maximize efficiency, minimize errors and improve service delivery.
  
• Oversee allocation, utilization and maintenance of physical and financial resources to ensure operational sustainability and cost-effectiveness.
  
• Ensure adherence to organizational policies, regulatory requirements and safety standards while managing operational risks proactively.
  
• Facilitate collaboration between content, technical, commercial and administrative teams to ensure smooth operations and alignment with strategic priorities of the media house.
  
• Track operational KPIs, prepare reports and provide insights for informed decision-making and continuous process improvement.
  
• Lead operational projects, infrastructure upgrades and facility management to support media production, broadcast, and administrative functions.
  
• Mentor, develop and motivate operational staff, fostering a culture of accountability, teamwork and excellence.
  
• Promote adoption of new tools, technologies and best practices to enhance operational efficiency, agility and impact.
  
• Model Christ-centered values in operational management, demonstrating integrity, accountability and alignment with ministry objectives.