Patient Experience Assistant

Qualifications

1. Education
   

• Bachelor’s Degree in Front Office Operations/Public Relations/Customer Service/Business Management
  
• Computer Literate.
  

1. Job Experience
   

• Minimum of 2 years’ experience in Front office operations and Customer care in the Service industry.
  

• Gathering customer feedback of hospital services and products through questionnaire collection and in-patient ward visits.
  
• Formulating data collection tools e.g. questionnaires, survey tools etc. to gather information on external and internal customer satisfaction and ensure adequate supply
  
• Compiling daily reports from the questionnaire collected from patient satisfactory questionnaires.
  
• Visiting the in-patients in the ward.
  
• Promoting and maintaining Customer Service standards through planning and conducting surveys and Customer Service audits.
  
• Attending to disgruntled clients in the Hospital and ensuring that their complaints are resolved.
  
• Conducting hospital tours to educate prospective clients on services and products offered in the hospital.
  
• Coordinates hospital and departmental Marketing & Customer Service events.
  
• Creating awareness of hospital products and services to the public including e.g. managing hospital information desks.
  
• Facilitating customer service induction programs for new staff.
  
• Training departments on how to create positive bonds with customers and improve the hospital customer service standards.
  
• Participates in the collection, creation, compilation, of material, design and concept, printing and distribution of the hospital publications.
  
• Handling and managing VIP and press.
  
• Liaising with outsourced PR Companies in PR matters.