Process Trainer (OP2)

Location:Remote,
Type:Fulltime
Start Date:Immediately

About Fuzu

At Fuzu, we believe that everyone deserves the opportunity to dream boldly, grow professionally, and succeed with purpose. As Africa’s leading career acceleration platform, we’re on a mission to make career development smarter, more inclusive, and empowering. Through data-driven talent solutions and cutting-edge technology, we help individuals build fulfilling careers and organizations find the right talent to drive success.

Role Summary

• Develop Training Materials: Create training manuals, guides, and presentations on new processes, systems, or technologies that are unfamiliar or still evolving. Standardize all documentation across tools and processes
  

• Hybrid Training Programs: Create and structure training programs tailored to different learning styles and levels of expertise, ensuring the content is accessible and understandable for diverse audiences. Deliver this content through a variety of formats (e.g., instructor-led training, e-learning, workshops, etc).
  

• Monitor Progress and stay updated: Track and measure trainee progress and provide feedback, adjust training content based on findings. Evaluate the effectiveness of training programs and make adjustments to improve outcomes. Keep content updated as well
  

• Create Assessments: Develop tests or evaluations to measure knowledge retention and practical application. Provide remediation for learners who need additional support.
  

• Document and communicate effectively: Create and maintain clear and precise documentation for new and existing processes, including training updates, KPIs, audits, feedback, and learnings. Drive and induct a Performance & SLA driven culture with clearly defined metrics
  

• Be an SME: Communicate policy changes to operations teams as required, solve queries raised by operations through various channels and resolve conflicts related to policies
  

• Coordinate with other operational functions (Quality, Training, Metrics) to ensure SOP adherence
  

Must-Have:

• Work Experience: Minimum 3-5 years of experience in process training, instructional design, or corporate training,
  

• Experience in creating and delivering training on new or complex content and processes, both in-person and virtual training sessions.
  

• Education: Graduate in any discipline and 3+ years of previous work experience
  

• Skills
  

• Extremely good verbal and written communication skills: Should be a natural public speaker, able to explain complex topics clearly and engagingly.
  

• Skilled in MS Office Suite: Proficient in Google or MS Office Suite (including Google Docs/MS Word, Google Sheets/MS Excel, Google Slides/MS PowerPoint)
  

• Quick learner and a Self-starter - you learn independently and stay motivated with limited direction. Ability to quickly learn new content and adapt materials to evolving processes or systems.
  

• Startup energy and hustle: Strong problem-solving skills and the ability to think critically and creatively to deliver training for unknown or emerging topics. Comfortable quickly adapting as we build the project
  

• Team player
  

• You need to have your computer and functioning internet
  

Good to Have:

• Previous work experience as a trainer in a preferably fast-paced or technology-driven environment.
  

Why Join Fuzu?

• Purpose-Driven Work: Join a company that’s transforming how talent grows across Africa.
  

• Rapid Growth Opportunities: We're lean and agile, so you'll have real ownership and visibility.
  

• Innovative Culture: We're big on experimentation, feedback, and continuous learning.
  

• People First: Work with an inspiring, diverse, and fun-loving team that genuinely supports one another.
  

• Impact at Scale: Your work directly contributes to empowering talent and building the workforce of tomorrow.