Program Delivery Associate Trainee

During the six-month traineeship, the trainee will work closely with experienced Program Delivery Associates and Regional Program Delivery Officers to gain hands-on exposure to school operations, data management, customer engagement, and program monitoring.

The program is designed to build the trainee’s operational capability, professionalism, and leadership readiness, preparing them to transition into the Program Delivery Associate (PDA) role responsible for managing approximately 30 schools within a cluster.

• Assist with daily school operations including queue management, food receipt verification, tapping, and tag replacement.
  
• Accompany Program Delivery Associates during school visits to observe and learn operational workflows.
  
• Support monitoring of school-level hygiene practices, portion control, and service standards.
  
• Help ensure adherence to Tap2Eat Standard Operating Procedures during daily operations.
  

• Learn to track key operational metrics such as registrations, activations, utilization, and tapping performance.
  
• Assist in collecting, entering, and verifying school-level operational data.
  
• Support the identification and documentation of performance gaps in assigned schools.
  
• Participate in data reconciliation activities and follow-ups with underperforming schools.
  

• Support School Leads, Coordinators, Tappers, and Kitchen Officers in executing daily operational duties.
  
• Assist in communicating program updates and operational changes to school teams.
  
• Learn how to build professional relationships with school administrators, parents, and community stakeholders.
  
• Support the resolution of simple operational issues under supervision.
  

• Observe and practice handling parent or school concerns in a professional and empathetic manner.
  
• Coordinate with Customer Engagement teams to ensure consistent messaging and issue resolution.
  
• Assist in gathering feedback from parents, students, and school administrators to improve service delivery.
  

• Assist in monitoring availability of tags, devices, and personal protective equipment (PPE) across assigned schools.
  
• Support basic inventory tracking and reporting under the supervision of the Program Delivery Associate.
  
• Help document asset usage and report shortages or replacement needs.
  

• Support daily school reporting and operational documentation.
  
• Participate in compiling summaries and preparing reports for internal use.
  
• Maintain structured notes and logs during school visits to support learning and operational review.