Provider Relations Officer - Health

Requirements

• Bachelor of Science in Nursing
  
• At least 2 years’ experience in a busy hospital setting
  
• Prior relevant experience in health insurance is preferred
  
• Extensive knowledge of public and private healthcare providers in Kenya
  
• Any insurance certification will be an added advantage
  

• Strategic Purchasing – continuous engagement with providers to ensure provision of high-quality, cost-effective care
  
• Patient Experience monitoring – ongoing monitoring of patient feedback from the providers to guarantee great patient experience
  
• Provider network management - maintain an updated provider panel, monitor adequacy of providers in all key regions and conduct provider audits
  
• Provider relationship management – organize service meetings, training on Old Mutual processes, obtain provider feedback and share relevant reports on providers
  
• Provider contracting – coordinate contracting of providers and managing the provider contract lifecycle.
  
• Customer service support - attend client service meetings to ensure delivery of superior customer experience.
  
• Any other duty assigned by management.