Relationship Manager, Business Banking

Closed for applications

Location

Contract Type

Knowledge;

Skills and Experience required for this Role
Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics
Excellent interpersonal skills
Excellent communication and presentation skills
Organizing and planning skills
Information gathering, monitoring and analytical skills
Problem analysis and solving skills
Decision making skills

Competencies required for this Role

Emotional Intelligence; Dynamic individual with the ability to work under pressure
A passion for performance, building team play, and achievement in a competitive and dynamic environment
Commercial awareness and customer focus
Strong networking skills, for both internal and external networks
Delivering Results and Meeting Customer Expectations
Achieving Personal Work Goals and Objectives
Entrepreneurial and Commercial Thinking
Persuasion and Influencing
Presenting and Communicating Information eloquently
Relating and Networking
Working with People

Strategy - 20%

To support the branches in increasing business in the sectors and segments allocated.
Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank.

Acquisition: Business Development - 35%

To onboard new customers so as to grow the Bank's liabilities, Assets and NFI
To service existing customers so as to continuously grow the Bank's liabilities, Assets and NFI
To increase product usage amongst existing customers in the portfolio assigned
To increase account activity and utilization amongst existing customers in the portfolio assigned
To ensure continuous engagement
To play a key role in product development relevant to the SME Banking sector.
To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity.
To ensure continuous improvement in customer service and implementing effective retention of customers within the corporate banking framework.

Cross-sell, Retention & Servicing of Clients - 25%

Provide advice on potential financial solutions based on identified needs
Understand and Resolve and where necessary, escalate client queries in a timely and appropriate manner
Analyze financial requirements of customer and match with the Bank’s product offerings
To grow the Bank's wallet share in the SME banking sector within the designated portfolio / segment.
To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities
Ensure renewal of facilities such as overdrafts are undertaken in a timely manner and no limits expire / mature
Ensure proper communication to clientele in respect to any changes in the Banks services or products
Manage all facilities in the portfolio to maintain an acceptable PAR
Ensure that the client has an active account by frequently reviewing the account to ensure that there are regular transactions depending on the nature of the clients business.

Compliance - 10%

To ensure compliance with both internal and external regulatory requirements.
To work closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking.

Talent Management - 5%

Other - 5%

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