Reservation and Ticketing Agent

To be successful in this role you will need.

• with 3 years of job-related experience/ working as counter staff in the travel agents or airline is mandatory
  
• Recognized IATA / Airline Basic Tariff Course will be an added advantage.
  
• Fair knowledge of World Geography.
  
• Excellent English language communication skills – spoken/written.
  
• Thorough knowledge of special rates/ offers / promotions.
  
• Proven ability to manage room sales with due regard to the Revenue.
  
• Ability to adhere to Management policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
  
• Demonstrate Quality Consciousness.
  
• Has legal right to live and work in Kenya.
  

• Make and confirm reservations for passengers.
  
• Arrange Reservations and routing using timetables, airline manuals, reference guides, and tariff book and proper issuance of ATB for all types of ticketing transactions.
  
• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
  
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
  
• Advice on changes in flight plan or to cancel or confirm reservation.
  
• Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  
• Ensure that the sales report is closed on time.
  
• Initiate and promote QR product to generate the revenue.
  
• Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
  
• Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
  
• Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
  
• Examine passenger ticket to direct/advise passenger correctly.
  
• Plan route and compute ticket cost, using schedules, rate books, and computer.
  
• Determines whether space is available on travel dates requested by customer.
  
• Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options.
  
• Sell and assemble tickets for transmittal or mailing to customers.
  
• Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.