Reservations Agent

Requirements

• Experience with OPERA property management system or similar
  
• Relevant experience in a similar role
  
• Experience with Groups is advantageous
  
• Service oriented with an eye for detail
  
• Confident & articulate communication, relationship & networking skills
  
• Time management skills with the ability to multitask
  
• Entrepreneurial spirit with drive, ambition & high level of energy
  
• Passion for hospitality
  
• Experience in the Hotel Industry
  

• Handle inbound and outbound calls, emails, and online inquiries.
  
• Create, modify, and cancel reservations accurately in the PMS.
  
• Promote room types, packages, upgrades, and special offers to maximize revenue.
  
• Upsell and cross-sell services in line with revenue strategies.
  
• Provide accurate information about room availability, rates, facilities, and policies.
  
• Respond promptly and professionally to guest inquiries and complaints.
  
• Ensure a positive guest experience from first contact to confirmation.
  
• Maintain accurate guest profiles and reservation details.
  
• Any other duties as assigned