Scheduler

Scheduler (Career Development Role)

The Scheduler position is a one-year career development plan, during which your salary will increase progressively based on performance and milestones.

As a Scheduler, you will act as the link between patients/clients and healthcare providers, ensuring smooth coordination and high-quality service.

Key Responsibilities

• Coordinate appointments between patients/clients and caregivers, including new services, cancellations, and rescheduling.
  
• Serve as the main point of contact between both parties, ensuring clear, empathetic, and timely communication.
  
• Maintain accurate scheduling records using digital tools and systems.
  
• Provide excellent customer service while prioritizing patient/client needs.
  

Key Requirements

• Advanced English level (spoken and written).
  
• Previous customer service experience (healthcare experience preferred but not required).
  
• Schedule flexibility and proficiency with digital tools.
  
• Strong active listening, empathy, organization, and communication skills.
  

Work Schedule & Modality

• Training period (1 month): Monday to Friday 8 - 5 CST
  
• After training: Schedule will be determined by the assigned client, therefore full availability is required.
  
• On-site position (100% presencial).