Oasis Outsourcing
Human resources + 2 more
Description
SDR Supervisor
âś… Requirements:
Kenya, Nairobi – On-site
We are seeking a results-driven SDR Supervisor to lead, manage, and elevate the performance of a high-impact sales development team.
This role is responsible for end-to-end team management, ensuring KPI achievement, driving performance, and building scalable strategies to maximize results. You will act as the key link between daily operations and strategic business goals.
âś… Requirements:
- Proven experience in Sales Development / SDR team leadership
- Strong people management and team leadership skills
- Advanced analytical skills with KPI-driven mindset
- Excellent communication and coaching abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and planning skills
- Fluent English (required)
- Clear career progression path (Senior Supervisor → Management roles)
- Ongoing development in leadership, analytics, and sales training
- Commission is based on team performance against overall targets
Responsibilities
🎯 Key Responsibilities:
1. Team Management & Accountability
- Full ownership of the assigned SDR team (100% accountability)
- Ensure achievement of both individual and team KPIs
- Oversee and coordinate daily operational activities
- Drive performance aligned with business objectives
- Create and execute Performance Improvement Plans (PIPs)
- Conduct regular 1:1 sessions (weekly/biweekly) for coaching and performance review
- Identify high-potential talent and develop future Team Leaders
- Foster a high-performance, growth-oriented culture
- Serve as the primary QA reference for call/IA quality and process adherence
- Lead shadowing sessions, role plays, and ongoing training initiatives
- Identify operational gaps and implement corrective action plans
- Ensure alignment with commercial and operational standards
- Prepare and present daily, weekly, and monthly performance reports, including:
- IAs handled
- PCA
- Productivity metrics
- Attendance
- SDR performance comparisons
- IAs handled
- Analyze trends and build strategies to improve results
- Identify and escalate blockers proactively
- Full ownership of the assigned SDR team (100% accountability)
- Ensure achievement of both individual and team KPIs
- Oversee and coordinate daily operational activities
- Drive performance aligned with business objectives
- Create and execute Performance Improvement Plans (PIPs)
- Conduct regular 1:1 sessions (weekly/biweekly) for coaching and performance review
- Identify high-potential talent and develop future Team Leaders
- Foster a high-performance, growth-oriented culture
- Serve as the primary QA reference for call/IA quality and process adherence
- Lead shadowing sessions, role plays, and ongoing training initiatives
- Identify operational gaps and implement corrective action plans
- Ensure alignment with commercial and operational standards
- Prepare and present daily, weekly, and monthly performance reports, including:
- IAs handled
- PCA
- Productivity metrics
- Attendance
- SDR performance comparisons
- IAs handled
- Analyze trends and build strategies to improve results
- Identify and escalate blockers proactively
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