Security Control Room Supervisor

Qualifications & Experience

• Bachelor’s degree in criminology, Security Management, Security technology systems or a related field.
  
• KCSE Certificate with a minimum grade of C+
  
• Minimum of 3 years’ experience in security systems operations, with at least 2 years in a supervisory role within a control room environment.
  
• Proven experience in security incident management, investigations, and physical security system monitoring (preferably in a banking, fintech, or financial institution).
  
• Experience in supervising manned guarding teams and coordinating response operations.
  

• Professional certified security management professional (CSMP, PSP, Fraud Examination (CFE), Risk management control room supervision is an added advantage
  

• CCTV, access control, alarms, security guarding, patrols solutions, security lighting and integrated solutions monitoring and ensuring any faults are followed up with the responsible bank units and services providers and resolved.
  
• Carry out access cards & biometrics configuration and deletions.
  
• Access control and keys issuance management monitoring.
  
• Alarms monitoring, resolutions, and response monitoring and liaison with emergency response providers during response incidents.
  
• Asset movement gate passes authorizations.
  
• Security Snap checks reports review and follow ups with units to ensure compliance with snap checks procedures.
  
• CCTV footages and access logs reviews.
  
• Investigations footages backups and release control.
  
• Access control audit reports (Monthly, quarterly) and as required.
  
• Clean desk monitoring across the bank units.
  
• Incident response follows ups, monitoring and updating internal stakeholders.
  
• Security escorts provision to requests made by internal stakeholders.
  
• Physical security incident reporting and follows on closure.