Security Supervisor

Education and Experience

• Diploma or degree in Security Management, Criminology, or a related field (preferred).
  
• Minimum of 3 years of experience in security, with at least 1 year in a supervisory role, preferably in the hospitality industry.
  

Skills and Competencies

• Strong leadership and decision-making abilities.
  
• Excellent communication and interpersonal skills.
  
• Proficiency in security equipment and systems (e.g., CCTV, alarm systems).
  
• Knowledge of safety regulations, first aid, and emergency protocols.
  
• Attention to detail and ability to remain calm under pressure.
  

Certifications

• First Aid/CPR certification (preferred).
  
• Relevant security certifications or licenses based on local regulations.
  

Leadership and Supervision

• Supervise and coordinate activities of the security team, including scheduling, training, and performance evaluations.
  
• Conduct regular briefings with the security team to communicate goals, updates, and protocols.
  
• Act as a point of escalation for security-related issues, emergencies, and guest or employee concerns.
  

Security Operations

• Monitor the premises through CCTV, patrols, and surveillance systems to ensure safety.
  
• Respond promptly to security incidents, including accidents, disturbances, and breaches.
  
• Conduct regular inspections of access points, fire exits, and alarm systems.
  
• Oversee the enforcement of property rules and regulations.
  

Risk Management and Reporting

• Identify potential security risks and recommend preventive measures.
  
• Maintain and update security records, incident reports, and daily logs.
  
• Collaborate with law enforcement, emergency services, and external security agencies as needed.
  
• Ensure compliance with local safety regulations and industry standards.
  

Training and Development

• Train security team members in safety protocols, emergency response, and guest interaction.
  
• Conduct periodic security drills, including fire, evacuation, and crisis simulations.
  

Guest and Employee Relations

• Ensure the security team maintains a professional and approachable demeanor.
  
• Provide assistance to guests and employees during emergencies or incidents.
  
• Foster a culture of safety awareness across the property.