Security Supervisor

Qualifications & Experience

• Minimum of a Diploma or Certificate in Security Management, Criminology, or a related field.
  
• At least 3–5 years’ experience in security services, with previous supervisory experience preferred.
  
• Experience working in a hospital, corporate, or institutional environment is an added advantage.
  

Skills & Competencies

• Strong leadership and people management skills.
  
• Excellent observation, reporting, and problem-solving abilities.
  
• Good communication and interpersonal skills.
  
• Ability to remain calm and decisive under pressure.
  
• Knowledge of security procedures, emergency response, and risk management.
  
• High level of integrity, professionalism, and confidentiality.
  
• Physically fit and able to work flexible hours, including nights and weekends.
  

Key Performance Indicators (KPIs)

• Incident response time and resolution effectiveness.
  
• Compliance with security protocols and procedures.
  
• Staff discipline, attendance, and performance.
  
• Reduction in security breaches and incidents.
  

• Supervise, coordinate, and support security officers across all assigned shifts and locations.
  
• Ensure effective access control, patrols, and surveillance of premises.
  
• Enforce security policies, procedures, and standard operating guidelines.
  
• Monitor security incidents, investigate breaches, and prepare accurate incident reports.
  
• Liaise with management, staff, and external security agencies (police, emergency services) when required.
  
• Conduct regular inspections of security equipment (CCTV, alarms, radios, access systems) and report faults.
  
• Prepare duty rosters, manage attendance, and ensure adequate security coverage at all times.
  
• Train, mentor, and appraise security staff to enhance performance and discipline.
  
• Respond promptly to emergencies, alarms, and incidents, ensuring appropriate action is taken.
  
• Support crowd control and order during events, emergencies, or peak operational periods.
  
• Ensure compliance with health, safety, and workplace security regulations.