Mogo Kenya Limited
Banking + 2 more
Description
- Bachelor’s degree in Business, IT, Data Analytics, Computer Science, or a related field.
- 4–6 years of experience in Business Analysis, Product Analysis, Operations Improvement, or similar roles.
- Experience working with cross-functional teams in a fast-paced environment.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience translating business requirements into functional specifications or user stories.
- Familiarity with Agile/Scrum methodologies.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities and deliver in a dynamic environment.
- Experience in fintech, lending, debt collection, or financial services.
- Experience working on automation, workflow tools, or operational systems.
- Knowledge of BI tools (e.g., Power BI, Tableau) and low-code platforms.
- Experience with tools such as JIRA, Azure DevOps, or similar.
Responsibilities
Business Analysis & Stakeholder Engagement
- Engage business stakeholders to gather, document, and validate business requirements.
- Translate operational needs into clear user stories, use cases, and process flows.
- Facilitate discussions to identify pain points and opportunities for improvement.
- Analyze and redesign business processes to improve efficiency, scalability, and performance.
- Identify opportunities for automation and digitization of manual workflows.
- Develop SOPs, process documentation, and best practice guidelines.
- Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).
- Work closely with HOD and Managers to define and refine product requirements.
- Support backlog prioritization and ensure alignment with business needs.
- Participate in Agile ceremonies (sprint planning, reviews, testing).
- Coordinate UAT, gather user feedback, and support rollout of new features and tools.
- Act as a bridge between business and technology teams to ensure effective solution delivery.
- Use data to identify trends, diagnose business issues, and recommend improvements.
- Design and maintain dashboards and reports to support operational performance.
- Respond to ad-hoc data requests and provide actionable insights.
- Monitor key operational KPIs and track the impact of implemented solutions.
- Identify and escalate data quality issues to relevant teams.
- Build and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.
- Standardize data collection and reporting processes.
- Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.
- Develop user documentation, guides, and training materials for new systems and processes.
- Conduct training sessions for business users to improve data literacy and tool adoption.
- Support change management and ensure successful adoption of new solutions.
- Proactively identify opportunities to improve existing systems, reports, and workflows.
- Conduct research and recommend innovative solutions to enhance operations.
- Challenge existing processes and contribute ideas to improve efficiency and performance.
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