SENIOR CLAIMS ASSISTANT

Job Purpose:

The
Senior Claims Assistant will be responsible for the end-to-end handling and
processing of all motor, non-motor, marine, and other insurance claims. This
role ensures timely and accurate documentation, follow-up, system updates, and
closure of claims files in line with company procedures and insurance industry
standards.

Qualifications and Skills:

1. A diploma or Degree in Insurance, Business
Administration, or a related field.

2. Minimum 2-5 years of experience in an
insurance claims environment.

3. Strong understanding of motor, non-motor, and
marine insurance claims processes.

4. Excellent organizational and record-keeping
skills.

5. Good communication and interpersonal skills.

6. Proficiency in MS Office and insurance claims
management systems.

7. High attention to detail and ability to work
under minimal supervision.

· Claims Registration:

· Documentation Follow-up:

· Claims Documentation Review:

· Claim Analysis:

· Communication with Insurance Companies:

o
Follow up with
insurers for claim status updates and responses.

o
Obtain repair
authorities and release letters for motor claims where applicable.

o
Coordinate with
appointed assessors for non-motor claims to ensure timely submission of
reports.

· Discharge Vouchers:

o
Follow up with
insurers for the issuance of discharge vouchers and confirm their accuracy.

o
Coordinate with
insured clients to sign the discharge vouchers in a timely manner.

· System Management:

o
Update all claim
records in the internal system to ensure easy tracking and reference.

o
Close claims files in
the system upon completion of the claim process.

· File Management:

o
File all closed claims
appropriately.

o
Retrieve archived
files when required for reference or audits.

· Payments Follow-up: Follow up with insurance companies to ensure prompt settlement of claims once discharge vouchers are signed

· Other Duties: Perform any other duties or tasks as may be assigned by the Head of Department.