Outsourcing + 1 more
Description
📍 Onsite – Nairobi, Kenya
We’re looking for experienced Senior Customer Service Representatives with strong inbound support skills to join our team in Nairobi.
What we’re looking for:
✨ 2+ years of call center or customer service experience (preferably in a contact center).
✨ Fluent English with a neutral accent
✨ Ability to cover longer and critical shifts
✨ Strong background in inbound telephone support
What we offer:
🌟 Competitive compensation
🌟 Paid training & ongoing support
🌟 Career growth opportunities
🌟 Collaborative, people‑driven work environment
Responsibilities
What you’ll do:
âś” Handle inbound customer calls
âś” Process reservations, changes, cancellations, and refunds
âś” Provide accurate information on routes, schedules, fares, and policies
âś” Update customer information in the reservation system
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