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Sunset Hotel Kisumu
Restaurant + 2 more
Senior Housekeeping Supervisor
Closed for applications
Description
This position is responsible for development of sections standard operating procedures,implementation of hotel policies and procedures and providing routine performancereporting as per approved work plans. The position is also in charge of directing the dailyoperations of the department to ensure that the overall cleanliness of the hotel is up tothe required standards and they attend management meeting and briefs.
Academic qualifications
1. Bachelor’s degree in hotel management, hospitality management or relevant
Housekeeping course equivalent from a recognised institution
Professional Qualifications / Membership to professional bodies
1. Membership of Tourism Professional Association or equivalent professional
body.
Previous relevant work experience required.
A Minimum of 3 years’ work experienceManagerial / Supervisory Responsibilities
Operational Responsibilities / Tasks
9. Conducting orientation training and in-service training to explain policies, work
1. Develops standard operating procedures of the section.
2. Submits monthly organizational housekeeping performance report to the
Housekeeper
3. Makes recommendations to management to improve service and ensure
more efficient operation.Operational Responsibilities / Tasks
1. Evaluates records to forecast department personnel requirements.
2. Participates in the selection and purchase new furnishings.
3. Co-ordinates with vendors e.g. Pest control, Laundry services and other outsource
services.
4. Ensures matters relating to guest satisfaction are handled immediately to avoid
guest complains.
5. Ensures High degree of quality customer and guest satisfaction is maintained by the
department.
6. Assigning workers their duties and inspects work for conformance to prescribed
standards of cleanliness.
7. Investigating complaints regarding housekeeping service and equipment, and takes
corrective action.
8. Obtaining list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.9. Conducting orientation training and in-service training to explain policies, work
procedures, and to demonstrate use and maintenance of equipment.
10. Monitors Inventories stock to ensure adequate supplies.
11. Performs cleaning duties in cases of emergency or staff shortage.
12. Facilitating Issuance of supplies and equipment to workers.
13. Establishing standards and procedures for work of housekeeping staff.
14. Recording data regarding work assignments, personnel actions, and time cards,
and prepares periodic reports.Start hiring with Fuzu
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