Banking + 2 more
Description
Education & Qualifications
- Bachelor's degree in Information Technology, Risk Management, Business or a related field.
- Professional BCM certification strongly preferred.
Experience
- 5+ years in business continuity, disaster recovery, operational risk or operational resilience.
- Demonstrated experience leading Crisis Management activation and post-incident reviews.
- Experience in financial services (fintech, PSP, banking or mobile money) across multiple jurisdictions.
- Working knowledge of regulatory BCM requirements across Loop DFS markets.
- Demonstrated experience coordinating BIAs, BCPs, DR tests, simulations and crisis communications across multiple teams and countries.
Technical Specifications
BCM, DR & Operational Resilience
- Strong working knowledge of recognised BCM, operational resilience and risk and control frameworks.
- Hands-on experience designing BIAs, BCPs, DR plans and Crisis Management protocols across quarterly testing cycles with audit-ready documentation.
Regulatory & Audit
- Familiarity with BCM regulatory frameworks applicable to PSPs across Loop DFS markets.
- Experience preparing BCM submissions for management, audit, Group BCM and regulators.
Technology Awareness
- Working understanding of core banking, payment switches, API gateways, CRM and critical fintech platforms.
- Familiarity with cloud and SaaS operating models and their resilience considerations.
Crisis Management
- Demonstrated ability to coordinate executive decision-making and stakeholder communications during live incidents, with strong post-incident review discipline.
Project Management & Documentation
- Strong project management, documentation and reporting discipline.
Responsibilities
BCM Framework, Plans & Testing — 40%
Framework Ownership: Own the Loop DFS BCM framework across all markets, aligned to Group BCM policy, regulatory expectations and recognised international standards.
BIA & BCP Programme: Ensure every critical business unit — Product, Operations, Technology, Finance, Customer Experience, Compliance — maintains current Business Impact Analyses and Business Continuity Plans. Lead annual and ad-hoc reviews.
Testing & Simulations: Run the quarterly call-tree, DR switchover and crisis simulation calendar. Document all results, gaps and remediations. Maintain the central BCM test repository as audit-ready evidence.
DR Alignment: Work with Technology to validate IT Disaster Recovery Plans, RTOs and RPOs against business BCPs. Sign off on alignment annually.
Crisis Management Leadership — 25%
Protocol Design: Design and maintain the Loop DFS Crisis Management protocol; ensure country-level activation protocols are tailored to each jurisdiction and tested.
Crisis Activation & Coordination: Activate the Crisis Management response during major incidents. Coordinate decision-making, communications and recovery across executive, country, technology and customer-facing teams in real time.
Post-Incident Reviews: Lead structured post-incident reviews. Capture lessons learned, drive closure of remediation actions and update BCM and CM documentation accordingly.
Committee Secretariat: Serve as secretary to the Loop DFS BCM and Crisis Management Committee — convene meetings, set agendas, document decisions, and report to the Head TM&R and Group BCM lead.
Reporting & Audit Support — 20%
BCM Reports: Prepare BCM reports for management, Internal Audit, Group BCM and regulators when required. Maintain zero overdue BCM reporting obligations.
Audit Engagement: Lead BCM engagement with Internal Audit, external auditors and Group Risk. Own closure of all BCM-related audit findings within agreed timelines.
MI & Reporting: Produce executive and Board-level reporting on BCM posture, test outcomes and Operational Resilience KRIs.
Team Leadership, Capability & Continuous Improvement — 15%
Team & Champions Network: Lead the BCM Specialist and operate a network of Business Continuity Champions across all Loop DFS markets.
Awareness & Training: Run periodic BCM and Crisis Management awareness training across Loop DFS subsidiaries, tailored to technical and business teams.
Continuous Improvement: Monitor trends in operational resilience, emerging digital risks and regulatory shifts. Keep the BCM and CM programme current.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.