Senior Manager, Self Help Groups

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Bachelor’s degree in business or any relevant degree.
  
• 10 years’ work experience, with at least:
  
• 10 years’ experience in Sales(essential).
  
• 8 years’ experience in Microfinance(essential).
  
• 7 years’ experience in Credit Appraisal(essential).
  
• 7 years’ experience Portfolio Management(essential).
  
• 10 years’ experience General banking(desired)
  
• 6 years’ experience in Product Development(desired)
  
• 6 years’ experience in Customer care/Relationship Management(essential).
  
• 5 years’ experience in People Management
  
• 7 years’ experience in Performance Management(essential).
  

1. Segment Growth & Business Development

• Implement strategies to expand the self-help groups portfolio in alignment with Retail Banking goals.
  
• Drive acquisition, retention, and cross-sell initiatives to achieve growth and profitability targets.
  

• Monitor portfolio performance and recommend tactical actions to sustain momentum.
  

2. Proposition Development & Portfolio Management

• Design and deliver products and services that address the financial needs of self-help groups.
  
• Enhance offerings to support credit, savings, and investment requirements.
  

• Track and report on portfolio trends, ensuring solutions remain competitive and relevant.
  

3. Customer & Stakeholder Engagement

• Build and maintain strong relationships with self-help groups, community organizations, and partners.
  
• Act as a liaison to ensure responsive solutions and superior service delivery.
  

• Support outreach and community engagement initiatives to strengthen visibility and trust.
  

4. Risk & Compliance Management

• Ensure all self-help group activities comply with regulatory standards and internal risk frameworks.
  
• Identify and mitigate risks related to lending, group governance, and operational processes.
  
• Promote strong governance practices within self-help group engagements.