Senior Officer – ICT Support

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
  
• Professional Certifications in enterprise IT, network administration (e.g., CompTIA Network+, Cisco CCNA), or cybersecurity (e.g., CISSP) are advantageous.
  

Experience

• Minimum of 5 years of experience in IT support, network administration, or systems management, preferably within a conservation, non-profit, or corporate environment.
  
• Proven experience in managing IT infrastructure and providing technical support to diverse user groups.
  
• Experience in implementing and supporting technology solutions for operational efficiency.
  

• IT Infrastructure Management: Oversee the installation, configuration, and maintenance of hardware and software systems, including servers, desktops, laptops, and network devices. Ensure that IT infrastructure is reliable, secure, and scalable to meet organizational needs.
  
• Technical Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and network issues in a timely manner. Ensure adherence to IT support protocols and service level agreements (SLAs) to maintain high levels of user satisfaction.
  
• Network Administration and Security: Manage and monitor network infrastructure, including LAN, WAN, and wireless networks, ensuring optimal performance and security. Implement cybersecurity measures to safeguard organizational data and systems from potential threats.
  
• System Backup and Data Recovery: Develop and maintain backup strategies to ensure data integrity and availability. Oversee data recovery processes to minimize downtime and data loss in the event of system failures or breaches.
  
• Software Management and Updates: Install, update, and manage software applications and operating systems across the organization. Ensure software compliance with licensing agreements and implement updates to improve functionality and security.
  
• User Training and Documentation: Provide training to staff on the effective use of IT systems, tools, and best practices. Develop and maintain technical documentation, including user manuals, troubleshooting guides, and IT policies.
  
• IT Policy Implementation and Compliance: Enforce IT policies, procedures, and security protocols to ensure compliance with organizational standards and regulatory requirements. Conduct periodic audits to identify and address vulnerabilities in the IT environment.
  
• Support for Conservation Technology: Collaborate with the conservation and operations teams to integrate technology solutions that enhance wildlife monitoring, data collection, and environmental management. Support the deployment and maintenance of technology-driven conservation tools.
  
• Team Leadership and Development: Mentor and supervise the IT Assistant, fostering a collaborative and supportive work environment. Encourage continuous learning and professional development within the IT team.
  
• Any other additional duties may be assigned.