Senior Relationship Manager, Public Sector

Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
  
• Master’s degree in a relevant field from a recognized institution is an added advantage.
  
• Relevant certification in business development Finance or its equivalent is an added advantage.
  
• 5-6 years’ banking experience in the Financial/banking sector, four (4) of which should
  
• be in Relationship Management preferably in Public Sector.
  
• Entrepreneurial and Commercial thinking
  
• Excellent research, analytical, and problem-solving skills.
  
• Integrity & courage to challenge actions within various business units and the status quo.
  
• Strong persuasion, management and communication skills
  
• Strong organizational skills
  
• Excellent stakeholder management skills
  
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;
  

Method of Application

• Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
  
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
  
• Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the banks financial budgets and strategic goals.
  
• Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
  
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
  
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
  
• Ensure full compliance with Public Sector Banking standards while adhering of the Bank’s policies and procedures.
  
• Partner with Regional Management, Branch Management teams and Support
  
• Functions to increase market share of the Public Sector Banking segment with regard to customer numbers, products, service consumption and revenues while proactively reducing the non-performing loan book.
  
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
  
• Drive transactional income from Public Sector Banking clients through effective customer service and cross selling the Bank’s products and services.
  
• Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services where the Bank operates
  
• Provide feedback to Management on Public Sector Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
  
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
  
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
  
• Regularly monitor performing/nonperforming accounts within the assigned portfolio.
  
• Support and coordinate post disbursement loan monitoring.