Telecollectors

Qualifications

• A Diploma or Bachelor's Degree in business, or a related field is preferred.
• Proven experience in debt collection or a related industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent negotiation and presentation skills.
• Results-oriented with a focus on meeting debt collection targets.

Qualifications

• A Diploma or Bachelor's Degree in business, or a related field is preferred.
• Proven experience in debt collection or a related industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent negotiation and presentation skills.
• Results-oriented with a focus on meeting debt collection targets.

• Organize a calling list according to the severity of delinquency –the severity of delinquency here will be determined by the loan amount; instalments amount for short-term loans (3 months and below) and client repayment history.
• Call debtors before due dates to remind them to make repayments
• Call debtors on due dates to ensure they repay
• Receive and record all Promises to Pay from debtors
• Negotiate for clearance of arrears/default with clients
• Negotiate for most agreeable promises to pay from debtors – most agreeable are those to pay within days of the instalments’ falling due for arrears and within seven days after calling for older defaulters
• Daily update Individual Collection Portfolio records – that is repayments made, Promises to pay made, demand notices and sent, and accounts recommended for repossession.
• Ensure demand notices for debtors who did not keep their Promises to pay are sent in a timely manner as per policy.
• Follow up on Promises to Pay received.
• Recommend clients to be repossessed based on the response so far received and the debt collection policy.
• Plan with the field officers for repossessions of defaulted accounts as per the plan to be conducted with an aim of recovering.