Tour Guide

Qualifications

• A valid driving license with clean driving record.
  
• Possession of a recognized Tour Guide certification or professional accreditation is an added advantage. Additional distinctions, awards, or internal ratings such as Silver Star or equivalent hospitality/tourism recognition will be considered beneficial.
  
• Professional safari guiding and/or tour guiding experience.
  
• Excellent command of spoken English; additional languages are an advantage.
  
• Strong interpersonal and communication skills.
  
• Emotional intelligence and empathy.
  
• Calm and composed demeanor under pressure.
  
• Strong hosting and guest engagement ability.
  
• Passion for wildlife, conservation, and nature.
  
• Ability to read guest energy and adapt experiences accordingly.
  
• High standards of professionalism, grooming, and presentation.
  
• Physical fitness and ability to work outdoors in varying conditions.
  
• Strong teamwork and collaboration skills.
  
• Bronze, Silver, or Gold level guiding certification or equivalent
  
• First Aid certification.
  
• Defensive driving certification or adequate experience
  
• Previous experience in luxury hospitality or safari operations.
  
• Knowledge of the Laikipia ecosystem and surrounding conservancies.
  

Guest Experience & Guiding

• Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism.
  
• Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences.
  
• Personalize experiences according to guest interests, pace, age groups, and expectations.
  
• Anticipate guest needs and ensure comfort throughout journeys and activities.
  
• Create meaningful moments through storytelling, attentiveness, and emotional connection.
  
• Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences.
  

Excursion Facilitation

• Game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park.
  
• Nature walks within Mount Kenya Forest.
  
• Guided walking tours within Mount Kenya Wildlife Conservancy.
  
• Bird walks and ecological experiences within the property.
  
• Mount Kenya Ceremony and cultural experiences.
  
• Sundowners, bush experiences, and bespoke guest itineraries.
  
• Airport transfers and inter-property journeys where required.
  

Safety & Operational Excellence

• Ensure the safety and wellbeing of guests at all times during excursions and transfers.
  
• Conduct vehicle inspections before and after each excursion.
  
• Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment.
  
• Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards.
  
• Respond calmly and effectively in emergency situations.
  
• Maintain accurate excursion logs, incident reports, and vehicle records.
  

Wildlife & Conservation Knowledge

• Demonstrate strong understanding of East African wildlife and behavior.
  
• Bird species and identification.
  
• Ecosystems and habitats.
  
• Conservation efforts and sustainability practices.
  
• Local culture, history, and heritage.
  
• Continuously develop knowledge through training, reading, and field exposure.
  
• Promote responsible tourism and conservation awareness among guests.