Training Assistant

What We’re Looking For

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.

• Minimum 3 years of experience in training and development, preferably within a financial or operational environment.

• Excellent communication and facilitation skills.

• Strong interpersonal skills and ability to motivate teams.

• Proficiency in digital learning tools and Microsoft Office (Excel and PowerPoint).

• Strong attention to detail and ability to work independently.

• Field experience in retail or working with high-performing teams is an added advantage.

• Assist in maintaining and updating existing training programs and materials.

• Support in identifying training gaps and developing relevant content.

• Facilitate and support delivery of training sessions and workshops.

• Evaluate trainee performance and recommend follow-up actions.

• Conduct Quality Assurance (QA) checks to assess adherence to company policies and procedures.

• Assist in Training Needs Analysis (TNA) and in developing remedial/refresher training based on findings.

• Support the creation and updating of customer business training videos and learning materials.

• Collaborate with internal stakeholders to gather insights that inform staff and customer training.

• Ensure training effectiveness through post-training assessments and feedback collection.

• Maintain accurate training records and contribute to continuous improvement initiatives.