Waiter/Waitress

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times
  
• Exceed guest satisfaction by knowing preferences and update profiles
  
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
  
• To be familiar with the beverage service including glasses used and appropriates garnishes
  
• Following up restaurants financial, LQA and TrustYou targets on a daily basis
  
• Anticipate and service of guests' requirements at all times
  
• Following up daily financial targets of area/division
  
• Use opening and closing checklist to ensure smooth opening and closing of the venue
  
• Ensure service stations are constantly cleared and re-stocked during service
  
• Serve and clear food and beverage items in an unobtrusive and professional manner
  
• Present menus in a proactive manner
  
• To feel empowered and accountable within the work place
  
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
  
• Maintains the HACCP & FIFO standards as required by the regional governing body
  
• Follow Hotel Evacuation Policy in case of an Emergency
  
• Attend all necessary briefings and training sessions as instructed by the Manager
  
• Handle financial procedures according to guidelines set by the finance department
  
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
  
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
  
• All issues and negative guest feedbacks needs to be properly reported on glitch system
  
• Follow care program at all times, and report issues through the system to maintenance
  

Qualifications

• 1–2 years of experience as a Waiter in a hotel, restaurant, or fine-dining environment.
  
• Good communication and customer service skills with a professional, well-groomed appearance.
  
• Ability to work flexible shifts and join immediately