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Seniority (Accounting, finance, banking, insurance)
© Fuzu Ltd
MTN Nigeria
Telecommunications
Description
Education:
- First Degree in Finance, Accounting, Social Science
- Fluent in English
Experience:
3 - 7 years’ experience with experience working with others
- Experience working in a medium-sized organization.
- Experience in a call center (Prepaid & Postpaid) environment
- Experience in a Customer Service-related role
- Experience in Data Analysis, Reconciliation and Reporting using basic tools, e.g. Excel, SAS, SQL, etc.
- Experience working with at least one Billing System as a customer facing function
- Experience in Customer Relationship Management tool
- Understands Prepaid and Postpaid Charging concepts.
- Attention to details
Responsibilities
- Reconciliation
- Reconcile customer bank statements with internal financial records, identifying discrepancies and resolving issues.
- Conduct daily checks on digital payment platform reports to reconcile payment gateway transactions for onward processing of refunds.
- Capture successful transactions (Airtime/Data) that are unfulfilled for various payment options (Bank Pay/USSD/Card/NQR/MoMo) via channels like eShop and myMTN App.
- Conduct daily reconciliation of unfulfilled transactions for MoMo and share with relevant stakeholders for refunds.
- Conduct daily reconciliation of eShop revenue streams (Device/Data) to ensure alignment with the payment gateway platform.
- Reconcile customer bank statements with internal financial records, identifying discrepancies and resolving issues.
- Transaction Verification
- Verify transactions such as payments, receipts, and transfers to ensure accuracy and legitimacy.
- Investigate and resolve discrepancies such as missing payments or incorrect transactions.
- Process daily chargeback transactions from payment processors, banks, fintech's and validate each case by providing successful transaction evidence or rejecting invalid claims.
- Verify transactions such as payments, receipts, and transfers to ensure accuracy and legitimacy.
- Effectively identify, resolve customer queries with timely follow‑through and feedback, while maintaining required service quality standards.
- Engage and Manage customers complaints on erroneous bank recharges from all Nigerian banks, convenient channels, and trade partners, collaborating with partners/banks for resolution.
- Efficiently support key account partnering banks on payment complaints.
- Receive payment advice from CRX/SME account officers, partners, sales partners, and frontline staff for adoption into clients’ accounts.
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