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Banking, microfinance, insurance Jobs in Lagos, Nigeria
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AB Microfinance Bank Nigeria
CLOSEDFront Desk Officer - Rivers
Lagos, Nigeria
AB Microfinance Bank Nigeria
CLOSEDFront Desk Officer - Anambra
Lagos, Nigeria
Kuda Bank
CLOSEDBI Operations Analyst
Lagos, Nigeria
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Citibank Nigeria Limited
CLOSEDFinancial Institutions Sales Head
Lagos, Nigeria
Closing: Apr 11, 2024
This position has expiredPublished: Apr 4, 2024 (30 days ago)
Job Requirements
Education:
Work experience:
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Job Summary
Contract Type:
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Requirements
- Minimum educational qualification of OND in any related field
- 1-2 years working experience in any related field would be an added advantage
- Good communication and Interpersonal Skills
- Active PC user
- Excellent customer service relation
- Ability to work effectively with minimal supervision.
Responsibilities
Requirements
- Minimum educational qualification of OND in any related field
- 1-2 years working experience in any related field would be an added advantage
- Good communication and Interpersonal Skills
- Active PC user
- Excellent customer service relation
- Ability to work effectively with minimal supervision.
Main Duties
- Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
- Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
- Coordinating loan clients for disbursement according to disbursement schedules.
- Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
- Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
- Organize, Sort and distribute incoming mail without delays.
- Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.
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