Technical Lead - Device Quality
Lagos
• Nigeria
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Technical Testing Senior Lead
Lagos
• Nigeria
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M-Kopa NigeriaProfession (Fitness, well-being and lifestyle)
Industry (Information technology, software development, data)
Seniority (Information technology, software development, data, Fitness, well-being and lifestyle)
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Fitness + 1 more
Description
What You'll Need
Essential:
Deep Android OS expertise (rooting, flashing, advanced configuration)
Proven ability to diagnose technical issues systematically and conduct root cause analysis
Track record training stakeholders on complex technical processes
Bonus: Experience with Samsung KNOX, Softlock, or similar device locking platforms
Responsibilities
Design and maintain RFS (Ready for Sale) configuration processes that scale across hundreds of thousands of devices.
Conduct technical and commercial testing to catch issues pre-launch and validate real customer journeys.
Diagnose and resolve technical escalations from Care Centers through root cause analysis.
Train and enable Retail, Operations, and Commercial teams on device configuration and repair processes.
Partner cross-functionally to ensure technical excellence drives business outcomes.
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