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Fuzu

About Fuzu

Careers at Fuzu

Call Centre Agent

FiberOne Broadband

Lagos,Nigeria

Closing: May 27, 2024

7 days remaining

Published: May 20, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Requirements

Interested candidates should possess a Bachelor's Degree, HND or OND with 1 - 2 years work experience.

How to Apply
Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.

Responsibilities

Requirements

Interested candidates should possess a Bachelor's Degree, HND or OND with 1 - 2 years work experience.

How to Apply
Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Duties
They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

Entry and Basic-level Customer support, client care jobs in Lagos, Nigeria