Closing: May 30, 2024
24 days remainingPublished: Apr 23, 2024 (13 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Education and Experience
- Bachelor’s Degree required.
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills.
Responsibilities
Education and Experience
- Bachelor’s Degree required.
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills.
Job Description
- We are looking for an experienced Customer helpdesk team lead to provide excellent customer service.
- You would be responsible for providing outstanding customer service by leading and motivating your team.
- You would also be taking ownership of customer issues and following problems through to resolution.
Duties
- Oversees the daily workflow of the department
- Establishes performance metrics for customer service representatives.
- Develop plans and targets for the customer service team
- Analyze and interpret data relating to customer service effectiveness.
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