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Customer Helpdesk Team Lead

Closing: May 30, 2024

This position has expired

Published: Apr 23, 2024 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Education and Experience
  • Bachelor’s Degree required.

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills.


Responsibilities
Education and Experience
  • Bachelor’s Degree required.

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills.


Job Description

  • We are looking for an experienced Customer helpdesk team lead to provide excellent customer service.
  • You would be responsible for providing outstanding customer service by leading and motivating your team.
  • You would also be taking ownership of customer issues and following problems through to resolution.

Duties

  • Oversees the daily workflow of the department
  • Establishes performance metrics for customer service representatives.
  • Develop plans and targets for the customer service team
  • Analyze and interpret data relating to customer service effectiveness.

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