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Profession (Entry and Basic-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,Food, nutrition,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Transportation, logistics, driving,
Industry (Customer support, client care, Entry and Basic-level)
Seniority (Customer support, client care)
© Fuzu Ltd
Alan & Grant
Consulting + 2 more
Description
OND, HND, or Bachelor’s degree in any discipline.
Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
Strong verbal and written communication skills with a friendly and patient demeanor
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
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