Customer support, client care jobs in Mushin, Nigeria

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Seven Up Bottling Company

Customer Service Representative (Igbo)

Lagos

Nigeria

Customer Service Representative (Igbo)

Job details

Contract Type

Description

Requirements

  • Bachelor's Degree in Business Administration or relevant field.
  • A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
  • Must be proficient in Igbo language and fluent in English
  • Proficiency in Microsoft Office and customer service software.
  • Must be open to working on a shift schedule
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
Responsibilities
  • Answer customer questions about products or services
  • Resolve customer problems and complaints in a timely manner
  • Provide customer support via various channels
  • Escalate complex customer issues to management
  • Collect and record customer feedback
  • Help to improve the customer experience.


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