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Lagos
• Nigeria
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Sun King
Team Manager - Call Center Operations
Lagos
• Nigeria
Closed for applications
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Industry (Customer support, client care)
Seniority (Customer support, client care, Energy, utilities, environment)
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Sun King
Energy + 2 more
Description
You might be a strong candidate if you
- Possess an HND or B.Sc. in a Business or related field, with a minimum of one year of sales experience in the mobile phone or a similar industry.
- Demonstrate strong relationship-building and field execution skills.
- Have a solid understanding of local retail markets (both urban and rural).
- Be digitally literate, with basic knowledge of CRM and inventory management tools.
- Exhibit excellent communication and problem-solving skills.
- Be willing to travel extensively and work in the field.
Responsibilities
1. Agent Acquisition & Development
- Train agents and ensure they are certified (via Litmos)
- Recruit agents, onboard and maintain a healthy number of agents.
2. Sales & Productivity
- Ensure achievement of the monthly phone sales target.
- Maintain consistent productivity levels, including total units sold and the number of active selling agents month over month.
3. Portfolio Collection Performance
- Ensure strong collection performance across all portfolios.
- Minimize the First Payment Default (FPD) rate.
- Reduce product repossessions and ensure proper procedures are followed when repossession is necessary.
4. Agent Engagement & Support
- Ensure agents consistently attend table meetings.
- Confirm that agents maintain adequate phone inventory levels.
- Enforce compliance with inventory management policies.
- Ensure agents adhere to branding guidelines.
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