Minimum of 1 year of experience supporting software applications.

BSc degree in Information Technology, Computer Science or a relevant field

Experience in a support or other service-oriented customer-facing role.

Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on.

Basic Understanding of OOP concepts and other programming concepts.

In-depth knowledge of SQL databases, particularly MYSQL.

Familiarity with basic network concepts and tools.

Experience in troubleshooting using stack traces and log files.

Familiarity with Git and continuous integration, delivery, and deployment principles

Provide tier two application support to production systems and identify any issues in production.

Take ownership of reported customer issues and see them through to resolution.

Collaborate with product and engineering teams to fix bugs.

Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them.

Manage the team ticket queue and resolve in a timely manner.

Develop and maintain accurate technical, software operations and support-related documentation.

Work with software vendors to resolve application issues, both short-term and long-term (root cause).

Act as a technical resource during other projects as required.