Published

Industry

Government, community development, public services jobs in Lagos, Nigeria

19

jobs

The People Practice

Community Manager

Lagos, Nigeria

UNICEF

Planning Specialist, NO-3

Lagos, Nigeria

UNICEF

Emergency Officer, P2

Lagos, Nigeria

Fhi 360

Assistant Technical Officer, Child Protection - Borno

Lagos, Nigeria

UNICEF

Chief Field Officer (CFO), P5 (Non-Nigerian Nationals Only)

Lagos, Nigeria

UNICEF

Child Protection Specialist (Harmful Practice)

Lagos, Nigeria

UNICEF

Gender Consultant, Polio Eradication

Lagos, Nigeria

Founders Factory

Senior Community Associate

Lagos, Nigeria

Resource Intermediaries Limited

Facility Manager

Lagos, Nigeria

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Fhi 360

VP, Regional Programs - West Africa

Lagos, Nigeria

Community Manager

Closing: Aug 2, 2024

18 days remaining

Published: Jul 13, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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  • Bachelor's Degree in business, Marketing, Communications, or a related field.
  • Minimum of 3-5 years of proven experience in customer/community management, or a similar role, preferably in the event planning or design industry.

Must have Skills:

  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and vendors
  • Proficiency in CRM software and data analysis tools.
  • Excellent organizational and multitasking abilities.
  • A proactive and problem-solving mindset.
Responsibilities
  • Bachelor's Degree in business, Marketing, Communications, or a related field.
  • Minimum of 3-5 years of proven experience in customer/community management, or a similar role, preferably in the event planning or design industry.

Must have Skills:

  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and vendors
  • Proficiency in CRM software and data analysis tools.
  • Excellent organizational and multitasking abilities.
  • A proactive and problem-solving mindset.

Data Collection and Management:

  • Work with venue owners and hall managers to gather comprehensive information about their spaces, including dimensions, features, videos, photos, and availability calendars.
  • Guide and support vendors in uploading their hall information, videos, and calendars onto the organization platform.
  • Ensure data accuracy and completeness, regularly updating and maintaining vendor information in the system.
  • Generate reports on vendor engagement and data quality, presenting findings to the management team.

Client Success Management:

  • Serve as the primary point of contact for clients, ensuring their needs are met and they are satisfied with the organization's services.
  • Conduct onboarding sessions for new clients, providing training and support on using the organizations' visualization tools.
  • Monitor client usage and feedback, addressing any issues or concerns promptly and effectively.
  • Develop and implement strategies to improve client engagement and retention.

Vendor Relationship Management:

  • Establish and maintain strong relationships with venue owners, hall managers, and other key vendors.
  • Negotiate contracts and agreements with vendors to ensure favorable terms for the organization and its clients.
  • Coordinate with vendors to ensure seamless integration of their services with the organizations' offerings.
  • Assist vendors with onboarding, providing training and support to maximize their use of the platform.

Community Building:

  • Develop and execute strategies to build and nurture a community of clients, vendors, and other stakeholders.
  • Organize and host events, webinars, and other activities to foster community engagement and promote the organization's brand.
  • Create and manage online forums, social media groups, and other platforms for community interaction and support.

Collaboration and Communication:

  • Work closely with the sales, marketing, and product teams to ensure alignment and consistency in client communications and strategies.
  • Provide feedback and insights from clients and vendors to inform product development and improvements.

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