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AAVA Brands Limited
Customer Service Manager
Lagos, Port Harcourt, Abuja • Nigeria+ 1 more
Closed for applications
Companies hiring now
AAVA Brands Limited, Alan & Grant, Ibadan Electricity Distribution Company (IBEDC) Plc, International Institute of Tropical Agriculture (IITA), University Press PLCProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,Government, community development, public services,Human resources,Information technology, software development, data,Legal,Mechanical engineering,Media, communications, languages,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Telecommunications,
Industry
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Alan & Grant
Consulting + 2 more
Description
- Minimum of 4 years’ experience in sales, with at least 1–2 years in fiber telecom or broadband sales.
- Proven experience leading or supervising a sales team.
- Strong knowledge of fiber broadband products, installation processes, and customer onboarding.
- Excellent leadership, communication, and reporting skills.
- Ability to work in the field and manage multiple locations.
- OND/HND/BSc in any discipline
Responsibilities
- Supervise, coach, and motivate field sales agents to achieve daily and monthly sales targets. Plan and execute sales strategies for fiber broadband products within assigned territories.
- Monitor team performance, track KPIs, and prepare regular sales reports. Conduct ride-alongs, field assessments, and on-the-job training to improve sales effectiveness.
- Ensure compliance with company policies, sales processes, and ethical standards.
- Handle escalated customer issues and support agents in closing high-value deals.
- Collaborate with management on market intelligence, competitor analysis, and territory expansion.
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