Requirements

• A University Degree from any related field is preferred.
  
• 3+ years of experience in banking or microfinance operations directly dealing with delinquent clients and other problem-solving situations.
  
• Apt in negotiating and persuading
  
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
  
• Excellent collaborator with internal teams
  
• Excellent great communication skills, both oral and written, and reporting
  
• Good grammar, spelling, and punctuation
  
• Proficiency in Excel
  
• Must have completed the mandatory NYSC program or have an exemption letter.
  

Requirements

• A University Degree from any related field is preferred.
  
• 3+ years of experience in banking or microfinance operations directly dealing with delinquent clients and other problem-solving situations.
  
• Apt in negotiating and persuading
  
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
  
• Excellent collaborator with internal teams
  
• Excellent great communication skills, both oral and written, and reporting
  
• Good grammar, spelling, and punctuation
  
• Proficiency in Excel
  
• Must have completed the mandatory NYSC program or have an exemption letter.
  

Job Description

• Our client is looking to hire a talented Loan Recovery Officer (Fintech/Lending) to join their team.
  
• Their team consists of innovators and builders with domain expertise in the lending space.
  
• They share a determination to continue leveraging data driven approaches to problem solving by building products that the market needs and API integrations that drive value across the board.
  

Key Responsibilities

• Handle recovery jobs assigned by visiting defaulters in their physical locations and convincing defaulting borrowers to make payments in line with their loan agreement
  
• Ability to investigate customer reasons/excuses to verify accuracy and gather evidence.
  
• Collaborate effectively with our internal teams and external collection agencies.
  
• Ability to follow up on pending payment agreements with default clients and reach negotiated agreements with them.
  
• Identify challenges in your own portfolio and discuss them with your manager and leadership, for a concerted effort toward debt recovery.
  
• Analyze the portfolio to identify risky segments, and determine the trends/root causes of default.
  
• Preparation of reports, providing insights based on data analysis and identification of patterns within your assigned customer portfolio
  
• Regularly review the communication in use in order to achieve efficiency and effectiveness.