Requirements & Qualifications

Mandatory Qualifications

• Bachelor’s degree in Business, Marketing, Finance, Education, or related discipline.
  
• Minimum of 3–5 years’ experience in sales training, field sales coaching, or commercial capability development—preferably within MFB, fintech, telecoms, or consumer lending sectors.
  
• Proven track record in training high-volume retail sales teams or promoter networks.
  
• Strong knowledge of consumer credit, BNPL models, or mobile device financing.
  
• Excellent presentation skills and ability to engage large groups.
  
• Strong field coaching ability—comfortable spending significant time at retail outlets.
  

Preferred Skills

• Knowledge of micro-lending processes, credit risk basics, and KYC/AML requirements.
  
• Familiarity with smartphone retail operations (3C Hub, Slot, Tecno, Infinix, etc.).
  

1. Training Program Development

• Design comprehensive onboarding and continuous learning programs tailored to Mobile Installment sales operations.
  
• Develop structured training manuals, product guides, scripts, objection-handling frames, and performance playbooks.
  
• Update training content regularly in line with new policies, product updates, and regulatory requirements.
  

2. Training Delivery & Facilitation

• Conduct onboarding training for newly recruited Sales Agents before deployment to 3C Hub outlets.
  
• Deliver ongoing refresher courses—virtual and physical—to improve conversion rates and compliance.
  

• Train agents on:
  

  • BNPL product features and eligibility criteria
    
  • Sales funnel management and lead qualification
    
  • Customer needs assessment and solution pitching
    
  • POS onboarding processes
    
  • Documentation accuracy and KYC standards
    
  • Fraud detection and responsible lending practices
    

3. Performance & Skills Assessment

• Conduct periodic knowledge checks, role-plays, and simulations to evaluate agent competency.
  
• Track post-training performance metrics (conversions, ticket sizes, compliance rate) and recommend targeted coaching.
  
• Identify low-performing agents and design remedial programs.
  

4. Field Coaching & Support

• Conduct field visits to 3C Hub locations for in-store observation, real-time coaching, and reinforcement.
  
• Provide hands-on guidance on sales techniques, customer engagement, and upselling.
  
• Ensure consistent adherence to PalmPay Limited’s sales process, documentation requirements, and compliance standards.
  

5. Collaboration & Process Improvement

• Work closely with Sales Managers, Credit, Collections, and Compliance teams to ensure alignment and execution quality.
  
• Identify operational gaps from field feedback and recommend sales process enhancements.
  
• Collaborate with Product and Marketing teams to ensure accurate communication of product updates.
  

6. Reporting & Documentation

• Maintain detailed records of all training activities, attendance, assessments, and performance impact.
  
• Prepare monthly training performance reports and insights for Management.
  
• Maintain an updated Training Calendar for national operations.