Branch Service Manager

• Interested candidates should possess 8 years of experience

Branch Operations & Service Delivery

• Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.

• Ensure adherence to company policies, safety standards, and service protocols.

• Monitor service KPIs and implement corrective actions where necessary.

Customer Satisfaction & Complaint Resolution

• Handle escalated customer issues and ensure timely resolution.

• Drive initiatives to improve customer experience and satisfaction levels.

Team Leadership & Development

• Supervise service technicians, customer care executives, and support staff.

• Conduct regular training sessions and performance evaluations to maintain high service standards.

Technical Support & Troubleshooting

• Provide hands-on technical guidance to the team.

• Liaise with central technical teams for complex issues and product updates.

Inventory & Spare Parts Management

• Ensure availability and proper management of spare parts and tools.

• Coordinate with procurement and logistics for timely replenishment.