Closing: Mar 31, 2024
This position has expiredPublished: Mar 26, 2024 (2 months ago)
Job Requirements
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Job Summary
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- Must have a BSc / BA Degree in Customer Relations or relevant course.
- Must have a minimum of 5-8 years’ client management experience.
- Must have relevant professional certifications.
- Should reside in Lagos
- Must look professional and presentable.
Responsibilities
- Must have a BSc / BA Degree in Customer Relations or relevant course.
- Must have a minimum of 5-8 years’ client management experience.
- Must have relevant professional certifications.
- Should reside in Lagos
- Must look professional and presentable.
- Manage and nurture client relationships to maximize client satisfaction and loyalty.
- Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
- Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
- Collaborate with internal teams to deliver exceptional service and exceed client expectations.
- Identify opportunities for upselling and cross-selling products or services to existing clients.
- Develop and implement strategies to retain and expand client accounts.
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