Closing: Apr 30, 2024
This position has expiredPublished: Apr 22, 2024 (12 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- OND/HND/BSc in Finance, Accounting, or a related field of study.
- Proficiency in the use of Microsoft office
- Critical thinking and problem solving skills
- A minimum of 3-5 year experiences as a Collection Agent
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
- Knowledge of relevant legal requirements
- Speaking and listening skills
- Negotiation and conflict resolution skills
Competencies
Functional:
- Database Management
- Good Knowledge of Technology (lending applications)
- Results Orientation
- Initiative
- In-depth Knowledge of Consumer Lending
- Emotional Intelligence
Behavioural:
- Relationship Management (including collaboration & teamwork)
- Effective Communication Skills
- Persuasion
- Time Management
- Continuous Learning & Improvement
- Self-Assured, Confident and Assertive
- Resilience
- Empathy
- Networking
- Effective Listening
- Friendly
- Persuasion
- Calm under pressure
- Initiative
Responsibilities
- OND/HND/BSc in Finance, Accounting, or a related field of study.
- Proficiency in the use of Microsoft office
- Critical thinking and problem solving skills
- A minimum of 3-5 year experiences as a Collection Agent
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
- Knowledge of relevant legal requirements
- Speaking and listening skills
- Negotiation and conflict resolution skills
Competencies
Functional:
- Database Management
- Good Knowledge of Technology (lending applications)
- Results Orientation
- Initiative
- In-depth Knowledge of Consumer Lending
- Emotional Intelligence
Behavioural:
- Relationship Management (including collaboration & teamwork)
- Effective Communication Skills
- Persuasion
- Time Management
- Continuous Learning & Improvement
- Self-Assured, Confident and Assertive
- Resilience
- Empathy
- Networking
- Effective Listening
- Friendly
- Persuasion
- Calm under pressure
- Initiative
- This role is responsible for managing the collection of outstanding debts from clients and customers.
Responsibilities
- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
- Handle questions or complaints.
- Investigate and resolve discrepancies in payments or accounts.
- Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
- Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.
Measures of Success
- Collection rate
- Conversion rate
- Customer Satisfaction Index
- NPS
- # of Cost Saving Initiatives Implemented
- % Training Evaluation
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