Human resources + 2 more

Customer Care Sales Specialist

Location

Contract Type

Bachelor’s Degree or HND qualification in Business Administration, Marketing, Communication, or related fields
1 year experience in customer service, sales, or customer relationship management.
Excellent communication and interpersonal skills.
Strong persuasion and negotiation abilities.
Ability to multitask and manage customer interactions effectively.
Good problem-solving and conflict resolution skills.
Proficiency in Microsoft Office and CRM systems.

Respond promptly to customer inquiries through phone, email, social media, or in-person interactions.
Provide accurate information about products, services, pricing, and promotions.
Identify customer needs and recommend suitable products or services.
Convert customer inquiries into sales opportunities.
Maintain strong relationships with new and existing customers.
Handle customer complaints professionally and ensure timely resolution.
Follow up with customers to ensure satisfaction and encourage repeat business.
Maintain proper records of customer interactions, transactions, and feedback.
Meet or exceed assigned sales targets and customer satisfaction goals.
Collaborate with the sales and marketing teams to improve customer experience.
Update customer databases and CRM systems with accurate information.
Provide product knowledge and guidance to customers to support informed purchasing decisions.

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