Customer Experience And Data Analyst

What You Should Have

• Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
• 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
• Passion for understanding customer needs, behaviour and improving user experiences.
• Excellent problem-solving and critical thinking skills.
• Strong written and verbal communication.

What You Should Have

• Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
• 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
• Passion for understanding customer needs, behaviour and improving user experiences.
• Excellent problem-solving and critical thinking skills.
• Strong written and verbal communication.

• Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.
• Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.
• Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.
• Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.
• Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.