Customer Service Manager

• Ensure customer service team is available as per set timings every day.

• Drive discipline of compliance to office hours, timely response on emails and phone calls.

• Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.

• Lead collaboration with stakeholders for timely issue resolution.

• Continuously follow up and remind stakeholders of key open complaints every month.

• Monthly / weekly communication on status of issues resolved and open issues.

• Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.