Customer Service Specialist

• Minimum of 2 years of experience in customer services within the telecommunication industry.
• Excellent communication skills and ability to maintain a positive and professional attitude.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient mindset to handle customer complaints and provide effective solutions.
• Proficient in using customer service software, CRM systems, and relevant computer applications.
• Age Bracket: 22-30 years of age.

• Minimum of 2 years of experience in customer services within the telecommunication industry.
• Excellent communication skills and ability to maintain a positive and professional attitude.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient mindset to handle customer complaints and provide effective solutions.
• Proficient in using customer service software, CRM systems, and relevant computer applications.
• Age Bracket: 22-30 years of age.

Duties

• Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
• Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc

Personal Qualities & Qualifications

• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.