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Support Engineer

Closing: May 18, 2024

This position has expired

Published: May 3, 2024 (27 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
Academic / Education:
  • Preferred B.Sc / HND in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • 1- 4 years’ work experience.
  • A previous experience in support or IT department.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

Key Skills & Competencies:

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

Language


Responsibilities
Qualifications
Academic / Education:
  • Preferred B.Sc / HND in Computer Science.

Certifications:

  • CCNA is preferred.
  • MCP is preferred.

Experience:

  • 1- 4 years’ work experience.
  • A previous experience in support or IT department.

Technical Skills:

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

Key Skills & Competencies:

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.

Language


Job Description

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.

Personal Duties

  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

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