Fleet Operations Manager

Documentation

Maintain records of all vehicles within city jurisdiction and maintain records of their status at all times

Ensure that records entered in VAMS (Our Home grown Computerized maintenance management system) are without errors and reliable

Collaborate with the Driver Operations team to monitor vehicles to ensure that inactive vehicles in your domain do not exceed 10% at any point in time

Maintain a record of daily activations in your jurisdiction

Ensure that every vehicle that enters the facility is checked in and also checked out when it leaves the facility

Vehicle Setup

Setup of newly procured vehicles within a defined frame and budget

Coordination of vehicle documentation process to complete the setup loop

Oversee that all vehicles which are activation ready are activated timely

Upload vehicle information into VAMS accurately

Vehicle Maintenance

Ensure that all vehicles scheduled for maintenance are checked into the premises and on VAMS

Maintain detailed records of vehicle maintenance and servicing

Coordinate with Authorised Service Workshops in his jurisdiction to ensure that service records are entered into VAMS

Liaise with OEMs to ensure Warranty issues are tracked and closed out

Follow up and ensure that insurance claims are closed out within the allocated time and ensure vehicles are restored to service

Ensure compliance with all Federal, State and Local laws related to the repair of vehicles and equipment use and care

Responsible for maintenance of all operational vehicles in jurisdiction (These include vehicles used by verification, retrieval teams, etc.)

Vehicle Refurbishment

Ensure that vehicles deactivated or churned are immediately assessed and planned for refurbishment

Follow up to ensure that churned vehicles are re-certified within the period set up in the SOP

Work with the growth team to ensure that recertified vehicles are activated in a timely manner with zero refurbishment returns

Administrative Function

Manage subordinates' teams to boost morale and drive collaboration between the teams

Responsible for managing the performance of direct reports to drive accountability

Efficiently manage disbursed petty cash to ensure accountability

Requirements

3–5 years of progressive experience in fleet management, logistics operations, or workshop management.

Experience in startups, mobility, fintech, logistics, marketplaces, or tech-enabled businesses is strongly preferred.

Demonstrated track record of managing fleet maintenance systems, OEM warranties, and insurance claims.

Skills & Competencies

Strong analytical and problem-solving skills.

Advanced proficiency in Excel/Google Sheets and data visualization tools.

Strong team leadership and performance management capabilities.

Excellent stakeholder management and communication skills.

Strong execution discipline with the ability to manage multiple priorities.

Commercially minded with strong business acumen.

Education

Bachelor's degree or Higher National Diploma (HND) in Mechanical Engineering, Automotive Technology, Logistics, Supply Chain Management, or a related discipline.

MBA or relevant certifications is an advantage.