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Head, Operations & Admin

Closing: Jun 23, 2024

6 days remaining

Published: Jun 8, 2024 (10 days ago)

Job Requirements

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Job Summary

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Qualifications, Skills and Competencies
  • A degree in Banking, the Sciences/Engineering, Business Administration, Finance/Accounting, or any other related field.
  • Minimum of 5 years senior management experience within the financial services industry, including Proven extensive and relevant operations management experience.
  • Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
  • Excellent problem-solving skills; analytical and structured in his/her thinking.
  • Strong leadership and relationship-building skills.
  • Familiarity with all business functions including HR, Finance, Supply chain, IT, Regulatory and Compliance.
  • Communication skills – verbal, non-verbal and written.
  • Self-starter and very organized, with strong attention to detail.
  • Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams.
  • A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data.
Responsibilities
Qualifications, Skills and Competencies
  • A degree in Banking, the Sciences/Engineering, Business Administration, Finance/Accounting, or any other related field.
  • Minimum of 5 years senior management experience within the financial services industry, including Proven extensive and relevant operations management experience.
  • Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
  • Excellent problem-solving skills; analytical and structured in his/her thinking.
  • Strong leadership and relationship-building skills.
  • Familiarity with all business functions including HR, Finance, Supply chain, IT, Regulatory and Compliance.
  • Communication skills – verbal, non-verbal and written.
  • Self-starter and very organized, with strong attention to detail.
  • Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams.
  • A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data.

Job Summary

  • The Head of Operations is responsible for organizing and overseeing the daily operations of the company; designing policies, overseeing customer service channels and implementing technology solutions.
  • The candidate should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.
  • The Head of Operations is responsible for productivity and compliance of regulatory policies and guidelines.
  • The ideal candidate for this role will have clearly demonstrated strong leadership skills, results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.

Duties

  • Lead, oversee and manage all areas of the organization’s day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.
  • Funding and managing the MFB’s liquidity position to maximize earnings on surplus liquidity within specified risk limits.
  • Managing relationships with target customers for funding products to maximize returns on investment opportunities opened to the bank.
  • Coordinate the activities of the operations officers and cashiers.
  • Lead general services & corporate affairs.
  • Build public and community relationships.
  • Enable a thriving work environment, building and leading a highly motivated and high-performance team
  • Design business strategy with other members of the executive team.
  • Design and implement policies, processes and standards that align with overall strategy and targeted culture of the organization.
  • Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.
  • Participate in ensuring compliance and adherence to statutory and regulatory requirements as well as continuous update of processes, policies and procedures.
  • Responsible for effectiveness and efficiency of the branches, team development, team morale.
  • Design and implement microfinance code of conduct at the various levels in operations.
  • Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
  • Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts and business plans.
  • Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.
  • Appraise the operational system in place and monitor the implementation of the company’s operation manuals, making appropriate recommendations regarding the need for change.
  • Coordinate customer service operations and ensure customer retention.
  • Oversee and manage the assets of MMFB.
  • Provide strategic input and direction for the development of performance targets, including continuous monitoring to ensure achievement of set targets.
  • Manage and maintain relationships with the CBN, other regulatory agencies and strategic stakeholders (internal and external).
  • Initiate and support the development of a healthy internal culture that retains key employees and encourages their professional development.
  • Any other duties and responsibilities which may be required from time to meet the objectives of MMFB.

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