IT SaaS Associate

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field.
  

• Minimum of 2-3 years in similar role
  

Certifications (Preferred):

• Microsoft 365 Certified: Fundamentals (MS-900)
  
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
  
• CompTIA A+ or equivalent
  

• User Lifecycle Management
  

Create, update, and deactivate user accounts in Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive). Manage user and group permissions in Microsoft Entra ID (formerly Azure AD).

Handle employee onboarding and offboarding processes related to digital identity and access. Assign and reallocate licenses in line with business requirements.

• Platform Administration & Support
  

Monitor and manage services via the Microsoft 365 Admin Center and Microsoft Entra ID portal. Administer policies and settings in Microsoft Teams, Exchange, OneDrive, and SharePoint Online.

Provide Level 1 & 2 support to end users for M365-related issues (email access, Teams, document collaboration, etc.). Maintain and enforce naming conventions and standards in M365 environments.

• Security & Compliance
  

Implement and support multi-factor authentication (MFA), password policies, and conditional access rules. Collaborate with security team to ensure compliance with organizational security policies.

Monitor audit logs and alerts from Microsoft Purview and Entra ID.

• Monitoring & Reporting
  

Track license utilization and provide reports on usage and cost optimization opportunities. Generate user activity and service usage reports for management insights.

Assist with M365 service health monitoring and communicate planned/unplanned outages to users.