Closing: Apr 6, 2024
This position has expiredPublished: Mar 26, 2024 (2 months ago)
Job Requirements
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Job Summary
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- Minimum of BSc in relevant qualification
- Fluent in English/Turkish language is mandatory;
- Previous experience in a secretarial role in a medical facility or a role involving working with medical terminology.
Responsibilities
- Minimum of BSc in relevant qualification
- Fluent in English/Turkish language is mandatory;
- Previous experience in a secretarial role in a medical facility or a role involving working with medical terminology.
- Welcoming personal callers to Reddington Hospital (patients, patient’s relations and friends, etc) in a warm, welcoming and professional manner standing up to greet them immediately and responsively.
- Receiving telephone callers, answering the telephones, giving the appropriate corporate response and dealing politely, professionally and effectively with the call.
- Operating the appointment booking system – ensuring that patient’s are aware of booking options and encouraging them to book ahead wherever possible.
- Confirming clinic attendances with consultants and providing reminders to their patients of clinic appointments
- Supervising control room operations during the night, making telephone access appropriately available to Reddington Hospital staff and directing callers to the appropriate colleague.
- Producing and distributing appointment lists for clinical colleagues
- Providing regular updates to waiting patients on progress to being seen by a Consultant.
- Verifying with insurance companies that the required level of cover is available to enable patients to access treatment
- Registering new patients and liaising with billing officers, medical records and OPD staff to ensure that this is done as swiftly and professionally as possible.
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